City desk

What More Than 100 Homeless People Said When Surveyed About the Freephone and Hostels

Editor’s Note: This survey was funded by our readers. Many thanks to those who contributed, and those who shared their expertise to determine subjects to ask about. We know this isn’t peer-reviewed social-science research, but hope it is a small step in gathering a wider range of feedback from those with experience of these homeless services. You can read the full final report compiled by Amárach Research here

Further reading:

Why do so many homeless hostels only open at night? by Laoise Neylon • On streets, rough sleepers dream for months of stable emergency beds by Laoise Neylon • Homeless people often complain about the freephone but not to those who run it by Laoise Neylon • Why is there a night-time-only hostel for children? by Lois Kapila • On the brutality of life in one of Dublin’s homeless hostels by Christine O’Donnell • Among homeless, continued complaints about hostel standards by Laoise Neylon

This presentation of this article was inspired by How the Other Half Eats, by Ariel Aberg-Riger (CityLab)

Harry Burton and Lois Kapila portrait
Harry Burton and Lois Kapila

Harry Burton is an illustrator and political cartoonist based in Dublin. Lois Kapila is Dublin Inquirer's managing editor and general assignment reporter. You can reach them via



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